COMPLAINTS PROCESS:
If you are unsatisfied with any of our products and/or services, kindly follow the following steps to lodge a complaint. You may lodge a complaint through our website, by phone, email, letter or in person: Per the Bank of Ghana Consumer Recourse Mechanism guidelines (February, 2017)
Step 1: ADB PLC : First visit your nearest ADB branch to complain or through the Call Centre (customercare@agricbank.com) or Relationship Manager and WAIT for twenty(20) working days for ADB resolution.
Step 2: BANK OF GHANA: If unsatisfied after the twenty(20) days period with the resolution by ADB PLC, you may proceed to escalate it to the Financial Stability Department of the Bank of Ghana and WAIT for twenty(20) working days for Bank of Ghana resolution or decision on the complaint.
Bank of Ghana Contact Details:
Complaints Management Office
Financial Stability Department
Bank of Ghana, Accra.
Email: complaints.office@bog.gov.gh
Step 3: MEDIATION/COURT: If still not satisfied with the Bank of Ghana, you may seek mediation and/or court redress.
Sign up to receive our monthly eNewsletter that will be focusing on great financial resources to help you
By providing your email address, you consent to receive promotional emails and financial tips from Agric Bank. We do not share your information with third parties. Learn more about Agric Bank’s privacy policy.
Be the first to know Sign up to receive our monthly eNewsletter that will be focusing on banking tips, offers and other resources to help you directly in your inbox.
By providing your email address, you consent to receive promotional emails and offers from Agric Bank. We do not share your information with third parties. Learn more about Agric Bank’s privacy policy.
Website by Exceed